Frequently Asked Questions
We have put together a list of frequently asked questions.
Do not hesitate to contact us if you need more information or have another question!
1. General
- Do you have a money-back guarantee?You are fully covered with a 100% money-back guarantee for the first lesson. There will be no hard feelings if you decide to cancel after receiving the first lesson. If you are not satisfied with the lesson, simply call or email us and we will give you a full refund without any questions or hassles.
- What platform do you use for the online lessons?We use the latest technology; a virtual classroom with a whiteboard and co-browsing.. We want you to have the best interactive learning experience possible. Simple and easy to use, there’s no need to install any extra software. For our conversational classes, we use Google Meet. The teacher will send you the invitation before the class. No need to install any software!
- What learning materials do you use? Are they included?All resources are included! There is no need to buy any learning materials. We provide you with our own resources mostly taken from our self-study course to support your language proficiency in listening, reading, writing, vocabulary, and grammar. We emphasize communicative competence in the classroom so that you can make the most of your time with a native speaker.
- I need to improve Spanish for work. Do you offer that?Yes, we do! With our Business Spanish Classes, you will improve your Spanish with a focus on the professional field.
- Can I choose my teacher?Yes! When booking the class, you will see a list of our teachers with their photos and a short description. You can choose any of the available teachers.
- I like to learn in groups. What options do I have?Team up with some friends and book our group lessons. A minimum of three people is required. There are different classes available, depending on your Spanish goals (Private Tutor Lessons, Conversation Spanish, Exam Preparation, Corporate Training).
- I only want to focus on speaking. What options do I have?Your best option is our Conversation Spanish lessons. You will boost your speaking skills in no time with one of our qualified native teachers. We tailor the class exactly to your needs.
- What sets you apart from other teaching platforms?
- Why do so many students fail to reach their language goals? Their motivation runs out and their teachers are not able to keep it up. We've found the answer! We’ve divided the learning process into 24 Levels. If you follow our 24 Levels to Spanish Fluency, your next level of Spanish is always close, and we will tell you exactly how to get there. Seeing your progress will keep your motivation high.
- We teach Spanish and only Spanish. By focusing 100% on the Spanish language, we are able to guarantee the highest quality services. Consequently, we are considered experts in the field.
- We use the Flipped Classroom method. The flipped classroom method has its focus on student learning, with homework being delivered online, outside of class time. So, during the class we focus on interaction and communication; and before the class, we send you some preparatory materials. This way, in the classroom you focus on deepening your knowledge and practice.
- Our teachers have been carefully chosen and trained. A teacher who wants to join our team must undergo a thorough application process. We therefore employ only the best native teachers, and our methodology is followed when they teach.
- We prepare our own teaching materials and adjust them carefully for each level. Our materials are never random; they are tailored to your level, needs, and interests.
- I like to learn on my own. What options do I have?Take a look at our COMBI Spanish Course if you are looking for a self-study option! Among its many features, this course has it all. Although you are free to self-learn, we don't leave you alone. Our teachers monitor your progress and provide you with feedback. You learn by yourself while receiving guidance from the teacher. You can always book additional lessons with one of our teachers if you need them.
- Who are your classes/lessons for?Those who would like to level up their Spanish fast with a native Spanish teacher are welcome to participate in our classes. We offer a variety of classes to help you reach your goals. Choose Private Tutor Lessons for general Spanish use, Conversation Spanish to boost your speaking skills, Exam Preparation to nail your Spanish exams, or Corporate Training if you need Spanish in the work environment. Whichever class type you choose, it will be tailored to your needs and will be fun!
2. Private Tutor Lessons Online
- How does it really work?
Watch a sample class:
- Will I receive a certificate of my level?When you are ready to take the exams according to your level, your teacher will invite you to do so. Once you pass, we will provide a certificate for your Spanish level!
- What platform do you use for the online classes?We use Google Meet for our conversational classes. Before the class, you'll receive an invitation from the teacher. There is no need to install any software! The other classes are taught using the best technology available: a virtual classroom with a whiteboard and co-browsing capabilities. Our goal is to give you the most engaging learning experience possible. Simple and straightforward. There is also no need to download any additional software.
- What are the technology requirements?A device with an Internet connection is all you need. You can access your class from a smartphone, tablet, or laptop. Most of our classes (except the conversational classes) utilize virtual classroom technology. On your phone, you can join the class, but you cannot interact with the board content like on a laptop. But don't worry! The class can be adjusted to your needs if you want to use your smartphone. You still will get the most out of it.
- Do you have a money-back guarantee?You are fully covered with a 100% money-back guarantee for the first lesson There will be no hard feelings if you decide to cancel after receiving the first lesson. If you are not satisfied with the lesson, simply call or email us and we will give you a full refund without any questions or hassles.
- How will you identify my level of Spanish?We offer a free Level Test on our website that will tell you exactly where you stand with your Spanish level. Take the test here. It’s really straightforward!
- What is the flipped classroom method you use?We respect your time and want you to make the most of your classes and the time with a native speaker. The flipped classroom method has its focus on student learning, with homework being delivered online, outside of class time. So, during the class we focus on interaction and communication; and before the class, we send you some preparatory materials. This way, in the classroom you focus on deepening your knowledge and practice. Of course, you won’t need to prepare anything before the first class.
- What learning materials will I work with? Is it included?All resources are included! There is no need to buy any learning materials. We provide you with our own resources mostly taken from our self-study course to support your language proficiency in listening, reading, writing, vocabulary, and grammar. We emphasize communicative competence in the classroom so that you can make the most of your time with a native speaker.
- Why do you have 24 levels?The common division into just a few levels (A1 - C2 according to CEFR or Novice to Distinguished according to ACTFL) makes you study for a long time without seeing your progress. With our 24 levels, you will never lose your motivation as the next level will always be close enough. Each level has its clear goals and your teacher will guide you to reach it. This way, you always notice your progress in Spanish and know exactly how to move forward. See the chart below to understand how the 24 levels work.
- How do I choose my teacher? Is it possible to change my teacher?Our teachers' photos and short descriptions appear on the booking page. Select from those who are available. If the teacher doesn't turn out to be the right fit for you, don't worry. Your next lesson can be with someone else.
3. Conversation Spanish
- ¿Cómo identificáis mi nivel?¿Ya has oído hablar de nuestro “the 24 Level System to Spanish Fluency”? ¡Te encantará! Hemos dividido los niveles generales en subniveles específicos para que siempre sepas en qué nivel de español te encuentras. De este modo, el siguiente nivel de español está siempre al alcance de la mano. Nos aseguramos de que no pierdas la motivación y progreses constantemente. En nuestra página web, ofrecemos un test de nivel gratuito que te indica tu nivel de español. Haz clic aquí para realizar la prueba. ¡Es super sencillo!
- ¿Necesito tener un nivel mínimo para empezar las clases de conversación?Sí, queremos asegurarnos de que tienes los fundamentos del español, y en clase nos centramos en la conversación. Por eso necesitas tener un nivel A2 o B1 (nivel 10 de nuestro sistema de 24 niveles de fluidez en español) para empezar las clases de español de conversación.
- ¿Puedo reprogramar mi clase?Una vez que hayas reservado tu clase, recibirás un correo electrónico de confirmación. Allí podrás hacer clic en el botón "Reprogramar/Reschedule", que te llevará a nuestra página web. Elige una nueva fecha y hora que te convenga. Puedes reprogramar tu clase hasta 24 horas antes de la misma con unos simples clics.
- ¿Podemos tratar temas específicos que me interesan?Siempre nos aseguramos de que las clases se adapten a tus necesidades. ¡Tus objetivos son nuestros objetivos
- ¿Tenéis una garantía de devolución del dinero?Tenemos una garantía de devolución del 100% del dinero de la primera lección. No habrá resentimientos si decides cancelar después de recibir la primera clase. Si no estás satisfecho con la lección, simplemente llámanos o envíanos un correo electrónico y te devolveremos el importe íntegro sin ninguna pregunta ni molestia.
- ¿Puedo elegir a mi profesor?Las fotos y las breves descripciones de nuestros profesores aparecen en la página de reservas. Selecciona entre los que están disponibles. Si el profesor no resulta ser el adecuado para ti, no te preocupes. Tu próxima clase puede ser con otra persona.
- ¿Qué plataforma utilizáis para clases de conversación? ¿Cuáles son los requisitos tecnológicos?Para nuestras clases de conversación, utilizamos Google Meet. El profesor te enviará la invitación antes de la clase. No es necesario instalar ningún software. Todo lo que necesitas es un dispositivo con conexión a Internet. Puedes acceder a la clase con tu smartphone, tableta o portátil.
- ¿Qué plataforma utilizáis para clases de conversación? ¿Cuáles son los requisitos tecnológicos?Para las clases de conversación utilizamos Google Meets. El profesor te enviará la invitación antes de la clase. No es necesario instalar ningún software. Todo lo que necesitas es un dispositivo con conexión a Internet. Puedes acceder a tu clase usando tu smartphone, tableta o portátil.
- Habt Ihr eine Geld-zurück-Garantie?Du bist mit einer 100%igen Geld-zurück-Garantie für die erste Lektion abgesichert. Wir nehmen es dir nicht übel, wenn du dich entscheidest, nach der ersten Lektion zu kündigen. Wenn du mit der Lektion nicht zufrieden bist, rufe uns einfach an oder schreibe uns eine E-Mail und wir erstatten dir den vollen Betrag zurück, ohne dass du Fragen oder Probleme hast.
- Welche Plattform verwenden Sie für Konversations-Spanish? Was sind die technischen Voraussetzungen?Für unseren Spanisch KOnversationsunterricht verwenden wir Google Meets. Dein Lehrer sendet dir die Einladung vor dem Unterricht zu. Du brauchst keine Software zu installieren! Alles, was du benötigst, ist ein Gerät mit einer Internetverbindung. Du kannst mit deinem Smartphone, Tablet oder Laptop auf deinen Kurs zugreifen.
4. Spanish for Kids
- Is there a money back guarantee?We have a long experience in teaching Spanish, and our teachers are carefully selected. We provide classes your child will enjoy and benefit from. However, we do offer the money-back guarantee for the first lesson. If the teacher doesn't turn out to be the best fit for your child, don't, simply choose another teacher.
- Will my child know how to navigate the platform?Interactivity is our top-priority. We’ve made sure that our virtual classroom is easy to use. No software is required. Our co-browsing technology and the virtual whiteboard make the experience efficient and fun.
- What are the technology requirements?All you need is a device with an Internet connection. Your child can access the class using a smartphone, tablet, or laptop. We recommend using a laptop for the most interactive experience.
- Do you keep me informed about the progress of my child?Yes! We want you to take part in your child’s Spanish journey. After every four classes, you will get a report on your child’s progress from his or her teacher. We will also give you an idea for optional home practice with your child.
- What are your teaching methods?We approach language in a functional way. Communication is the key! Your child will be able to express his thoughts and opinions. With us, your child will never experience the fear of speaking a foreign language! We provide nurturing, comforting surroundings and take care of the affective needs of your child. Our classes are completely stress-free. We make sure that our activities are multimodal and adapted to your child’s needs and interests.
- What is the length of the classes?For children aged 6 - 10 years old, the class duration is 30 minutes. We make sure the classes are adjusted to their attention span. For teens ages 11 - 15 years old, the classes are 45 minutes long.
- Can I choose the teacher for my child?Sure! If you're booking a class, you'll see a list of our teachers and a brief description of each one. You can select any of the available teachers. If the teacher doesn't turn out to be the best fit for your child, don't worry. Simply choose another teacher next time.
- Who are the teachers?All of our teachers are native Spanish speakers who have a great approach to working with children and young adults. They were chosen from over a thousand applicants. To ensure your child has the best learning experience possible, we pay close attention to their experience, their teaching style, and their attitude. In addition, we conduct internal training. They teach according to our methods and are passionate about working with children.
- What are the age groups?Spanish for Kids classes are designed for kids and adolescents between the ages of 6 and 15. We have divided them into two major groups and adapted our methodology accordingly:
- 6 to 10 years old
- 11 to 15 years old
5. Exam Preparation
- Do you offer a money back guarantee?We have a long experience in teaching Spanish, and our teachers are carefully selected. Our exam preparation is effective and has worked for hundreds of students. However, we do offer the money back guarantee for your first lesson. Book your class and see how it works for you!
- What kind of materials will be used during DELE preparation?Our testing resources and preparation material will be accessible to you. Previous DELE example exams can be reviewed. Most of the test exams will be completed at home, and your teacher will correct them with you during an online lesson. That way, you'll get the most from your time!
- Who are the teachers?The teachers who prepare you for exams are experienced and official DELE examiners. All are qualified native speakers with years of experience in teaching Spanish. They’ve been carefully selected and trained, and they teach according to our methodology.
- How effective are your classes?95% of our students pass their exams on their first attempt! We make sure you get everything you need to pass the exams with flying colors.
- How do you make sure I will pass my exam?
The teachers who prepare you for exams are experienced and official DELE examiners. Examiners understand exactly how the exams work and with what parts students struggle. With our Flipped Classroom method, our students will make the most of their time in class. The majority of the exam questions will be prepared by you at home, and your teacher will correct them with you during an online lesson. This is the most effective way to learn.
- Is there a minimum level for the DELE Preparation Lessons?For the DELE preparation lessons, you need a minimum Spanish level of A2.
- What Spanish exams do you prepare for?We specialize in preparing students for DELE & SIELE exams. However, our teachers have extensive experience in a wide range of Spanish examinations. We can help you prepare for any Spanish test.
6. Corporate Training
- Can we cover specific topics for the corporate training?We always make sure the classes are tailored to your needs. Your goals are our goals!
- Do you use any particular teaching software?At Let’s Speak Spanish, we want you to have an interactive learning experience like no other. Whenever a teacher needs to share material with you, we use the latest technology; a virtual classroom software with a whiteboard and co-browsing options. Simple and easy to use, no additional software is required. For our conversational classes, we use Google Meet. The teacher will send you the invitation before the class. No need to install any software!
- Do you also give individual Corporate Spanish Training?Absolutely! We offer both individual and group Spanish training.
- Can we book classes on a regular basis?Sure! For long-term weekly classes, please use our contact form to reach out to us at [email protected].
- What is the maximum number of students you can teach in a group course?In order to ensure the best quality of teaching and sufficient communication in the group, we recommend limiting group courses to usually 5 participants. However, the absolute maximum in the group courses is 10 participants. Of course, you can arrange Corporate Training for more employees by dividing them into several groups and choosing several instructors.
7. COMBI Spanish Courses
- What are the Resource Sheets that are included in the course?We've collected the best resources for learning Spanish on the Web. You can find plenty of Spanish learning resources online, but it's hard to find the right ones for your level. Our team did the research for you and divided the resources into 24 levels so you can select resources that meet your requirements and are fun. The resource sheets on this website include links to videos, podcasts, exercises, quizzes, articles, and more!
- What is the structure and content of the course?It’s a perfect mixture of self-study, teacher tutoring, and community support. You learn on your terms, but you will also get teacher support throughout the course. There are 5 lessons in each level and there are 2 evaluations per level. You must score at least 70% on the evaluations to move on to the next topic or to the next course level and receive a certificate of completion. Every topic includes different materials. You will find explanations, webinars, podcasts, interactive exercises, and writing assignments that your teacher will check and give you feedback on. Furthermore, you can ask questions and talk to other Spanish learners and teachers in our Community Forum. We call it Social Learning.
- Can I combine the course with live classes?Sure! If you would like to additionally receive one-to-one tutoring, you can either buy a package or add single private tutor lessons whenever you need them. For the packages choose between COMBI + Bronze, Silver and Gold.
- How is the Spanish COMBI Course different from other online courses?
- Even though it’s an online course and you learn at your own pace, we provide teacher support throughout the course. One of our excellent teachers will give you feedback on the written tasks. If you have questions, post them in the Community Forum. Either a teacher or a fellow student will be happy to help!
- Our Spanish COMBI Course is divided into our 24 Levels to Spanish Fluency. Before signing up, we ask you to complete our free Level Test. Thanks to this, you will work with materials adjusted exactly to your level of Spanish.
- We offer a wide range of learning elements, including videos, podcasts, articles, interactive exercises, webinars, and more. You'll never get bored!
- As a reward for achieving certain goals, we award stars (Estrellas) based on your achievements. Check where you rank in relation to your classmates.
- How much time do I need to finish one level?Each course level contains around 12 hours of content. Your ability to make it in that time depends also on your motivation and learning abilities.
- How can I identify my level of Spanish to choose the right course level?On our website, you can take a free Level Test to find out exactly where your Spanish level is. Click here to take the test. It’s really straightforward!
