Frequently Asked Questions

We have put together a list of frequently asked questions.
Do not hesitate to contact us if you need more information or have another question!

  • 1. General

  • What options do you offer to learn Spanish?

    No matter whether you like to learn on your own, in a group with a teacher, or through interactive content, we’ve got you covered.

    • We offer online lessons that are divided into different categories to make sure you get exactly what you need. You can choose among Private Tutor Lessons, Conversation Spanish, Exam Preparation, and Corporate Training. If you’re looking for classes for your child, take a look at our fun classes with Spanish for kids. You can choose between individual and group lessons.
    • If you’d rather learn on your own, check out our interactive COMBI Spanish Course. It is a perfect combination of self-learning and teacher tutoring. We care about your progress, and we don’t leave you alone on this adventure. Our teachers will check your writing tasks and provide you with feedback. You’ve also got support from our Community Forum, where you can talk to other students at the same level.
    • Do you need more? Check out our Resource Sheets. We’ve collected the best resources to learn Spanish on the entire Web. They are divided into specific levels so you can be sure that they meet your needs.

  • Who are your classes for?

    Our classes are for everyone who wants to learn Spanish with a qualified native teacher. We provide you with different class types so you can work towards your goals. Choose Private Tutor Lessons for general Spanish use, Conversation Spanish to boost your speaking skills, Exam Preparation to nail your Spanish exams, or Corporate Training if you need Spanish in the work environment. Whatever class type you choose, the class will be tailored to your needs and it will be fun!

  • How can I learn Spanish in the fastest way possible?

    All you need to master Spanish is a good teaching plan and the motivation to learn. With all our learning options, you’ll get both ingredients! No matter what you choose - private lessons or COMBI Spanish Course - we will give you everything you need to reach your Spanish goals. With our 24 Level System to Spanish Fluency, the next level of Spanish is always close enough. Each level has its clear goals, and we will guide you to reach it. That will keep your motivation high at all times! Learn more about our 24 Levels here.

  • What sets you apart from other teaching platforms?

    • Do you know why so many students don’t reach their language goals? It’s because their motivation runs out and their teachers are not able to maintain it. We’ve found the solution! We have divided the learning process into 24 Levels. With our 24 Levels to Spanish Fluency, your next level of Spanish is always close, and we will tell you exactly how to reach it. You will always notice your progress and keep your motivation high.
    • We teach Spanish and only Spanish. We are 100% focused on the Spanish language; this way we can make sure to provide the best quality services. We are experts in our field.
    • We use the Flipped Classroom method. It's called a flipped method because we ask you to do some activities before the class. You can put theory into practice right away! We respect your time and want you to make the most of the classes and your time with a native speaker. That's why during the class we focus on interaction and communication. It’s the most efficient way to learn!
    • Our teachers have been carefully selected and trained. To become part of our team, teachers have to go through a long application process. We only work with the best qualified native teachers, and we make sure they teach according to our methodology.
    • We prepare our own teaching materials and adjust them carefully to each level. We never use random materials; make sure they are tailored to your level, needs, and interests.

  • I like to learn on my own. What options do I have?

    You can book Private Tutor Lessons with one of our excellent teachers. If you are looking for a self-learning method, check out our COMBI Spanish Course! It’s a course that has it all. You have freedom in self-learning; however, we don’t leave you on your own. We check your progress and provide you with feedback from qualified teachers. It’s a perfect combination of self-learning and teacher tutoring.

  • I like to learn in groups. What options do I have?

    Team up with some friends and book our group lessons. Our group lessons require at least 3 people. You can choose between different class types, depending upon your Spanish goals (Private Tutor Lessons, Conversation Spanish, Exam Preparation, Corporate Training).

  • I only want to focus on speaking. What options do I have?

    Your best option is our Conversation Spanish lessons. You will boost your speaking skills in no time with one of our qualified native teachers. We tailor the class exactly to your needs.

  • I need to improve Spanish for work. Do you offer that?

    Yes, we do! With our Corporate Training, you will improve your Spanish with a focus on the professional field. You can choose between general Spanish classes and conversational classes, depending on your needs.

  • Can I choose my teacher?

    Yes! When booking the class, you will see a list of our teachers with their photos and a short description. You can choose any of the available teachers. Don’t worry if the teacher doesn’t turn out to be the right one for you. You can choose another teacher for your next booking.

  • What platform do you use for the online lessons?

    We use the latest technology; a virtual classroom with a whiteboard and co-browsing. We want you to have the best interactive learning experience possible. Simple and easy to use, there’s no need to install any extra software. For our conversational classes, we use Google Meets. The teacher will send you the invitation before the class. No need to install any software!

  • What learning materials do you use? Are they included?

    You will work with learning materials prepared by our qualified teachers. These include various resources that support all language competencies: speaking, listening, reading, and writing. In the classroom, we focus most of all on communicative competencies so you can make the most of your time with a native speaker. All resources are included! There is no need to buy any learning materials. The teacher will share the materials with you so you can access them before and after the class. Our classes are 100% an online experience.

  • Do you have a money-back guarantee?

    We have a long experience in teaching Spanish and our teachers are carefully selected. We provide classes you will enjoy and benefit from. However, we do offer the money back guarantee for your first lesson. Begin your Spanish adventure and see how it works for you.

  • 2. Private Tutor Lessons Online

  • How do I book the classes?

    You book your classes on the booking page on our website. It is really easy! Just choose your time zone, the day, the time, your teacher, fill out your personal information and pay for the class. You will receive a confirmation by email. If you have any questions before booking the class, contact us through the form on our website or send us an email: [email protected]

  • Who are the teachers?

    All of our teachers are native Spanish speakers and highly qualified to teach the language. We’ve selected them from more than a thousand applicants. We pay close attention to their experience, teaching style, and attitude so you can have the best learning experience ever! We also conduct internal training. They teach according to a methodology that has been successfully used for over 10 thousand students!

  • How do I choose my teacher? Is it possible to change my teacher?

    When booking the class, you will see a list of our teachers with their photos and a short description. You can choose any of the available teachers. Don’t worry if the teacher doesn’t turn out to be the right one for you. You can choose another teacher for your next booking.

  • Are there any discounts when booking more classes?

    Yes. If you book 5 classes with us, the 6th class is for free! Go to the booking page and choose Packages with Discounts.

  • How can I reschedule a class?

    Once you’ve booked your class, you will receive a confirmation email. There you can click the button, “Reschedule”, that will take you to our website. Just choose a new date and time that works for you. You can reschedule your class up to 24 hours before the class with just a few simple clicks!

  • Why do you have 24 levels?

    The common division into just a few levels (A1 - C2 according to CEFR or Novice to Distinguished according to ACTFL) makes you study for a long time without seeing your progress. With our 24 levels, you will never lose your motivation as the next level will always be close enough. Each level has its clear goals and your teacher will guide you to reach them.

    This way, you always notice your progress in Spanish and know exactly how to move forward.

    See the chart below to understand how the 24 levels work.

     

  • How will you identify my level of Spanish?

    We offer a free Level Test on our website that will tell you exactly where you stand with your Spanish level. Take the test here. It’s really straightforward!

  • What is the flipped classroom method you use?

    It's called a flipped method because we ask you to do some activities before the class. This way you can already put theory into practice right away! We respect your time and want you to make the most of the classes and your time with a native speaker. During the class we focus on interaction and communication; and before the class, we send you some preparatory materials. This way, in the classroom you focus on deepening your knowledge and practice. Don’t worry, you won’t need to prepare anything before the first class.

  • What learning materials will I work with? Is it included?

    You will work with learning materials prepared by our qualified teachers. These include various resources that support all language competencies: speaking, listening, reading, and writing. In the classroom, we focus most of all on communicative competencies so you can make the most of the time with a native speaker. All resources are included! There is no need to buy any learning materials. The teacher will share the materials with you so you can access them before and after the class. Our classes are 100% an online experience.

  • What platform do you use for the online classes?

    We use the latest technology: a virtual classroom with whiteboard and co-browsing. We want you to have the best interactive learning experience possible. Simple and easy to use, there’s no need to install any extra software. Four our conversational classes, we use Google Meets. The teacher will send you the invitation before the class. No need to install any software!

  • What are the technology requirements?

    All you need is a device with an Internet connection. You can access your class using your smartphone, tablet, or laptop. For almost all the classes (apart from the conversational classes), we use virtual classroom technology. Although you can join the class on your phone, you are unable to interact with the content on the virtual board like you can on a laptop. Don’t worry, though! If you want to use your smartphone, we will adjust the class for you. You will still get the most out of it.

  • Do you have a money-back guarantee?

    We have a long experience in teaching Spanish, and our teachers are carefully selected. We provide classes you will enjoy and benefit from. However, we do offer a money-back guarantee for your first lesson. Begin your Spanish adventure and see how it works for you.

  • How does it really work?
  • Will I receive a certificate of my level?

    Once you are ready to take the level test, your teacher will invite you to take it. After you pass, we will send you a certificate with your Spanish level!

  • 3. Conversation Spanish

  • Do I need to have a specific level to start the classes?

    Yes, we want to make sure you’ve got the fundamentals of the Spanish language, and we focus on speaking. That’s why you need to have a B1 Level (Level 10 of our 24 Level System to Spanish Fluency) to start Conversation Spanish lessons.

  • How do you identify my level?

    We offer a free Level Test on our website that tells you exactly where you stand with your Spanish level. Take the test here. It’s really straightforward! Have you already heard about our 24 Level System to Spanish Fluency? You will love it! We’ve divided the general broad levels into specific sublevels so you always know where you stand with your Spanish Level. This way, the next level of Spanish is always within reach. We make sure you don’t lose your motivation and progress constantly.

  • Can we cover the topics that I’m interested in?

    Our classes are always tailored to the student’s needs. We make sure that you get exactly what you need. Your goals are our goals!

  • Can I choose my teacher?

    When booking the class, you will see a list of our teachers with their photos and a short description. You can choose any of the available teachers. Don’t worry if the teacher doesn’t turn out to be the right one for you. You can choose another teacher for your next booking.

  • Can I reschedule my class?

    Once you’ve booked your class, you will receive a confirmation email. There you can click the button, “Reschedule”, that will take you to our website. Just choose a new date and time that works for you. You can reschedule your class up to 24 hours before the class with just a few simple clicks! 

  • Is Conversation Spanish priced the same as other classes?

    Our Conversation Spanish lessons are actually cheaper than other types of classes as they require slightly less class preparation for our teachers. A 45-minute class costs $24.

  • What platform do you use for Conversation Spanish? What are the technology requirements?

    Four the conversational classes we use Google Meets. The teacher will send you the invitation before the class. No need to install any software! All you need is a device with an Internet connection. You can access your class using your smartphone, tablet, or laptop.

  • Do you have a money-back guarantee?

    We have a long experience in teaching Spanish, and our teachers are carefully selected. We provide classes you will enjoy and benefit from. However, we do offer a money-back guarantee for your first lesson. Begin your Spanish adventure and see how it works for you.

  • 4. Spanish for Kids

  • What are the age groups?

    Our Spanish for Kids classes are perfect for kids and adolescents from 6 years until 15 years old. We have divided them into two major groups and adapted our methodology accordingly:

    • 6 to 10 years old
    • 11 to 15 years old

  • Who are the teachers?

    All our teachers are native Spanish speakers who are highly qualified to teach Spanish; they have a great approach to children and young adults. We’ve selected them from more than a thousand applicants. We pay close attention to their experience, teaching style, and attitude so your child can have the best learning experience ever! We also conduct internal training. They teach according to our methodology and love working with children.

  • Can I choose the teacher for my child?

    Yes! When booking the class, you will see a list of our teachers with their photos and a short description. You can choose any of the available teachers. Don’t worry if the teacher doesn’t turn out to be the perfect teacher for your child. You can choose another teacher for your next booking.

  • What are your teaching methods?

    We approach language in a functional way. Communication is the key! Your child will be able to express his thoughts and opinions. With us, your child will never experience the fear of speaking a foreign language!We provide nurturing, comforting surroundings and take care of the affective needs of your child. Our classes are completely stress-free. We make sure that our activities are multimodal and adapted to your child’s needs and interests.

  • What is the length of the classes?

    For children aged 6 - 10 years old, the class duration is 30 minutes. We make sure the classes are adjusted to their attention span.For teens ages 11 - 15 years old, the classes are 45 minutes long.

  • Do you keep me informed about the progress of my child?

    Yes! We want you to take part in your child’s Spanish journey. After every four classes, you will get a report on your child’s progress from his or her teacher. We will also give you an idea for optional home practice with your child.

  • Will my child know how to navigate the platform?

    Interactivity is our top priority. We’ve made sure that our virtual classroom is easy to use. No software is required. Our co-browsing technology and the virtual whiteboard make the experience efficient and fun.

  • What are the technology requirements?

    All you need is a device with an Internet connection. Your child can access the class using a smartphone, tablet, or laptop. We recommend using a laptop for the most interactive experience.

  • Do you have a money back guarantee?

    We have a long experience in teaching Spanish, and our teachers are carefully selected. We provide classes your child will enjoy and benefit from. However, we do offer the money back guarantee for the first lesson. Let your child begin the Spanish adventure and see how it works.

  • 5. Exam Preparation

  • What Spanish exams do you prepare for?

    We are specialized in preparation for DELE & SIELE exams. Nevertheless, our teachers have years of all-around experience in different kinds of Spanish examinations. We can help you prepare for any kind of Spanish exam.

  • How do you make sure I will pass my exam?

    All our teachers are official and experienced DELE examiners. They know exactly how the exams work and with what parts students struggle the most. Thanks to our Flipped Classroom method, you will make the most of your time during the classes. We will ask you to prepare most of the exam questions at home, and your teacher will correct them with you during an online lesson. That’s the most effective way to learn.

  • Is there a minimum level for the DELE Preparation Lessons?

    For the DELE preparation lessons, you need a minimum Spanish level of A2.

  • What materials will be used during the DELE preparation lessons?

    You will gain access to all of our preparation material and tests. You can review past DELE exam papers. You will have to complete most parts of the test exam at home, and your teacher will correct them with you during an online lesson. This way you’ll make the most of your time!

  • Who are the teachers?

    All our teachers are official and experienced DELE examiners. All are qualified native speakers with years of experience in teaching Spanish. They’ve been carefully selected and trained, and they teach according to our methodology.

  • How effective are your classes?

    95% of our students pass the exam on the first try! We make sure you get everything you need to pass the exams with flying colors.

  • Do you offer a money back guarantee?

    We have a long experience in teaching Spanish, and our teachers are carefully selected. Our exam preparation is effective and has worked for thousands of students. However, we do offer a money-back guarantee for your first lesson. Book your class and see how it works for you!

  • 6. Corporate Training

  • How big groups can you teach?

    The groups need to have between 3 to 5 people so that the classes are effective. If you are looking for classes for more employees we can divide them into several groups and organize their Corporate Training with several teachers.

  • Do you also give individual Corporate Training?

    Yes! We give both individual and group Corporate Training.

  • Can we book classes on a regular basis?

    Yes! If you would like to book long-term weekly classes, just email us at: [email protected].

  • Can we cover specific topics I need for work?

    We always make sure the classes are tailored to your needs. Your goals are our goals!

  • What platform do you use?

    We use the latest technology; a virtual classroom with a whiteboard and co-browsing. We want you to have the best interactive learning experience possible. Simple and easy to use, there’s no need to install any extra software. For our conversational classes, we use Google Meets. The teacher will send you the invitation before the class. No need to install any software!

  • What are the technology requirements?

    All you need is a device with an Internet connection. You can access your class using your smartphone, tablet, or laptop. For almost all the classes (apart from the conversational classes), we use virtual classroom technology. Although you can join the class on your phone, you are unable to interact with the content on the virtual board like you can on a laptop. Don’t worry, though! If you want to use your smartphone, we will adjust the class for you. You will still get the most out of it.

  • 7. COMBI Spanish Courses

  • How can I identify my level of Spanish to choose the right course level?

    We offer a free Level Test on our website that tells you exactly where you stand with your Spanish level. Take the test here. It’s really straightforward!

  • How many hours of content does the course have?

    Every level contains at least 12 hours of content to make sure you reach your learning goal and absorb the content.

  • How is the Spanish COMBI Course different from other online courses?

    • Even though it’s an online course and you learn at your own pace, we provide teacher support throughout the course. One of our excellent teachers will give you feedback on the written tasks. If you have questions, post them in the Community Forum. Either a teacher or a fellow student will be happy to help! 
    • Our Spanish COMBI Course is divided into our 24 Levels to Spanish Fluency. Before signing up, we ask you to complete our free Level Test. Thanks to this, you will work with materials adjusted exactly to your level of Spanish. 
    • Our course is filled with diverse activities and exercises: videos, podcasts, articles, interactive exercises, webinars, and much more. You will never get bored! 
    • We encourage friendly competition with other Spanish learners by rewarding them with points (Estrellas) for their achievements. You can check where you are compared to your coursemates in the ranking.

  • Why don’t you give lifetime access to the course level?

    Our main purpose is to get you from one level to the next as soon as possible until you reach Spanish Fluency. We need you to stay motivated in order to achieve it. If your access to a course is timed, you are more likely to have finished the course within 8 weeks or earlier. And don’t worry, 8 weeks is more than enough to complete the course and revise the material.

  • What is the structure and content of the course?

    It’s a perfect mixture of self-study, teacher tutoring, and community support. You learn on your terms, but you will also get teacher support throughout the course.Every level consists of 10 topics. After every 5 topics, you have one evaluation. Before the evaluation, you have one topic to practice everything you’ve learned so far. Remember, you need at least 70% in the evaluations to pass to the next level and receive your certificate of completion.Every topic includes different materials. You will find explanations, webinars, podcasts, interactive exercises, and writing tasks that your teacher will check and give you feedback on.With our course, you also get access to the Community Forum where you can post questions and talk to other Spanish learners and teachers. We call it Social Learning.

  • Are there any bundles of the course and online classes?

    Yes! If you would like to additionally receive one-to-one tutoring, you can buy a package: the course together with Private Tutor Lessons. Check out COMBI + Bronze, Silver, and Gold and choose the number of private lessons you need. This will make your learning even more effective!

  • What are the Resource Sheets that are included in the course?

    We’ve collected the best resources to learn Spanish on the entire Web. Even though you can find plenty of resources online to learn Spanish, it’s really hard to find the right resources for your exact level. We’ve done the research for you and divided the resources into specific levels so you can be sure they meet your needs and are fun! Our resource sheets include links to the best videos, podcasts, exercises, quizzes, articles, and much more!

  • Copy link