Terms & Conditions
Our Terms & Conditions should be read carefully and/or printed for your records before you book courses and/or tutor lessons. By doing so, you agree to be bound by these Terms & Conditions.
Online Classes – Provider
Let’s Speak Spanish (LSS) is a platform provided by FU International Academy. The online classes are provided by FU International Academy (FORMACIÓN FU, SL.) located in Tenerife, Av. Márquez Villanueva del Prado, C.C. La Cúpula. Local 69. Puerto de la Cruz (38400), Santa Cruz de Tenerife.
Websites: https://letsspeakspanish.com/ and https://www.fu-tenerife.com/
Telephone number:+34 922 38 93 03
Let’s Speak Spanish Services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under the applicable law. Individuals under the age of 18 can use our services only in conjunction with and under the supervision of a parent. In this case, the parent is responsible for any and all activities of the student.
RIGHTS AND LIMITS
Your License to Let's Speak Spanish
Let’s Speak Spanish grants to you a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the services and software solely for your non-commercial, personal use, and subject to the policies and restrictions posted on our website.
Representations and Warranties
If you utilize the website as a student or parent, (i) you agree to honor the commitments you make to a tutor via the website; (ii) you agree that you will not circumvent or manipulate our fee structure, the billing process, or fees owed to Let’s Speak Spanish or the tutor; fail to deliver payment for items purchased by you from the tutors; and (iii) you agree to use good faith efforts to interact with the tutor online for the Tutor Session.
While using the services, you agree to: a. comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws etc.; b. provide accurate information to us and keep it updated; c. use the services and website in a manner that is lawful, relevant and proper to applicable laws. Any use of the website that Let’s Speak Spanish, in its sole discretion, finds inappropriate and/or offensive may result in suspension and/or termination of a user with or without notice.
The Booking Process
Customers book lessons by submitting a completed online registration form on our website under
LSS will ask you to pay the amount of your lessons at the time of booking. You can only start your online lessons after LSS has received full payment.
The contract with LSS, referred to as LSS, is only considered concluded once the customer has received written confirmation by email of such registration from LSS.
Private Tutor Lessons Online
We offer a 100% money-back guarantee on the first lesson. If you are unhappy with your lessons, you may contact us within the first week to receive a full refund (or choose another teacher).
Any time a lesson is cancelled, you can reschedule the class for another day and time.
If you or we cancel a lesson for whatever reason, we will refund that lesson if you do not wish to reschedule it.
Cancellations by you must take place at least 24 hours prior to the class. Otherwise, the class fee will not be rescheduled or refunded. It is possible to cancel or refund discounted lessons like 5+1; however, the lessons given will be counted as single lessons.
Tuition is not refundable if a participant connects late or wishes to finish the class before the allotted time. LSS will not refund any fees due to absence, illness, or technological circumstances. It is your responsibility to provide a functioning internet connection; we cannot be held responsible for this.
COMBI Spanish Course
Before the course starts or when you have completed less than 3 lessons, you can cancel the COMBI course and receive a refund.
COMBI+ Spanish Course
The above cancellation conditions.
Spanish Resource Sheets
Our Resource Sheets are a careful collection of links to Spanish learning resources, owned either by Let’s Speak Spanish or by external websites. By buying one of these Resource Sheets, Let’s Speak Spanish gives you certain rights to use the resources for limited purposes. This section describes the agreement, and let’s you know what is allowed to do with the resources.
Internal Links to Resources from Let’s Speak Spanish
The Resource Sheets from Let’s Speak Spanish are for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from these Sheets.
We check the functionality of our internal links in our Resource Sheets and our own content on a regular basis. If you happen to come across a broken link or mistakes in our content, please contact us; we will solve it immediately and provide you with the updated version of the Resource Sheet.
To be able to write in the documents we provide, you are asked to make a copy of them before opening them.
External Links to Resources from Other Websites
We provide links to external resources from third-party websites. We check the functionality of these links on a regular basis. If you happen to come across a broken link, please contact us; we will try to solve it and provide you with the updated version of the Resource Sheet.
We are not responsible for the content of external resources, and we do not own or provide any rights to these resources. By using these external resources, you agree with the respective Terms and Conditions of these third parties.
PDF doesn’t work/open/download properly
To be able to download and view the Resource Sheets, you will need a compatible device, working internet access, and compatible PDF reader software. Your ability to use the Resource Sheets and their performance may be affected by these factors. Such system requirements are your responsibility.
In case you purchased our Resource Sheets and the downloadable link doesn’t appear in your primary email inbox, please check your promotions inbox.
All vouchers are valid up to one year after purchase.
If you have come to us through an agent, their Terms and Conditions may apply to you; FUIA reserves the right to apply its own terms.
The following actions are not permitted on Let’s Speak Spanish and may lead to account deactivation and prohibition from taking further classes with Let’s Speak Spanish.
- Contacting teachers off Let’s Speak Spanish or offering payment outside of the Let’s Speak Spanish system.
- Circumventing or manipulating our fee structure, the billing process, or fees owed to Let’s Speak Spanish.
- Failing to deliver payment for services purchased by you.
- Sharing the learning material with a third party. This includes copying, reproducing, uploading, posting, or distributing the materials in any form without prior written permission of Let’s Speak Spanish.
- Transferring your account and login credentials to another party without our prior written consent.
- Providing or posting false, misleading, or inaccurate information.