Terms & Conditions

Our Terms & Conditions should be read carefully and/or printed for your records before you book courses and/or tutor lessons. By doing so, you agree to be bound by these Terms & Conditions.

Online Classes – Provider

Let’s Speak Spanish (LSS) is a platform provided by FU International Academy. The online classes are provided by FU International Academy (FORMACIÓN FU, SL.) located in Tenerife, Av. Márquez Villanueva del Prado, C.C. La Cúpula. Local 69. Puerto de la Cruz (38400), Santa Cruz de Tenerife.

Websites: https://letsspeakspanish.com/ and https://www.fu-tenerife.com/

Telephone number:+34 922 38 93 03

Services Eligibility

Let’s Speak Spanish Services are available only to, and may only be used by, individuals who are 18 years and older who can form legally binding contracts under the applicable law. Individuals under the age of 18 can use our services only in conjunction with and under the supervision of a parent. In this case, the parent is responsible for any and all activities of the student.

RIGHTS AND LIMITS

Your License to Let's Speak Spanish

Let’s Speak Spanish grants to you a non-transferable, non-sublicensable, non-exclusive, limited right to access and use the services and software solely for your non-commercial, personal use, and subject to the policies and restrictions posted on our website.

Representations and Warranties

If you utilize the website as a student or parent, (i) you agree to honor the commitments you make to a tutor via the website; (ii) you agree that you will not circumvent or manipulate our fee structure, the billing process, or fees owed to Let’s Speak Spanish or the tutor; fail to deliver payment for items purchased by you from the tutors; and (iii) you agree to use good faith efforts to interact with the tutor online for the Tutor Session.

Limits

While using the services, you agree to: a. comply with all applicable laws, including, without limitation, privacy laws, intellectual property laws, anti-spam laws, tax laws etc.; b. provide accurate information to us and keep it updated; c. use the services and website in a manner that is lawful, relevant and proper to applicable laws. Any use of the website that Let’s Speak Spanish, in its sole discretion, finds inappropriate and/or offensive may result in suspension and/or termination of a user with or without notice.

The Booking and Purchasing Process

Customers book lessons, get access to self study COMBI courses and receive the resource sheets by submitting booking and purchasing forms under https://letsspeakspanish.com/pricing-booking/

You can only use our services or receive our products after LSS has received full payment.

Payment Methods

You can pay by either via  PayPal or Credit Card at the end of the booking form.
 

Cancellation Fees

Live Tutor Lessons Online 

Authorized payments are final. We don’t give cash refunds for purchased Let’s Speak Spanish lessons.

Every purchased code for tutor lessons has a validity of 365 days. 

If you are unhappy with your first lesson, you may contact us within the first week to reschedule a lesson with another teacher.

If we cancel a lesson for whatever reason, you may contact us to reschedule it for another day and time.

Cancellations and reschedules done by you must take place at least 24 hours prior to the class. 

We will not reschedule tuition if a participant connects late or wishes to finish the class before the allotted time. LSS will not reschedule due to absence, illness, or technological circumstances. It is your responsibility to provide a functioning internet connection; we cannot be held responsible for this.

COMBI Spanish Course Online

COMBI Spanish courses online are self-study courses you can access after purchase. After purchasing the COMBI course, you can always cancel it and receive a refund within four weeks if you haven’t completed more than three lessons. 

All COMBI Course levels are in Spanish. The first 4 levels (A1) include explanations in English.

COMBI+ Spanish Course Online

COMBI+ Spanish Courses Online is a combination of the COMBI Spanish course and the Live Tutor Lessons. 

For Live Tutor Lessons, the above terms and conditions apply under Live Tutor Lessons. 

Cancellation of the Self-Study course Online is not possible as it is considered a non-separable part of the overall package.

Spanish Resource Sheets

We do not offer refunds on Spanish Resource Sheets.

Specificities of Spanish Resource Sheets

Our Resource Sheets are a careful collection of links to Spanish learning resources, owned either by Let’s Speak Spanish or by external websites. By buying one of these Resource Sheets, Let’s Speak Spanish gives you certain rights to use the resources for limited purposes. This section describes the agreement, and let’s you know what is allowed to do with the resources.

 

Internal Links to Resources from Let’s Speak Spanish

The Resource Sheets from Let’s Speak Spanish are for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from these Sheets.

We check the functionality of our internal links in our Resource Sheets and our own content on a regular basis. If you happen to come across a broken link or mistakes in our content, please contact us; we will solve it immediately and provide you with the updated version of the Resource Sheet.

To be able to write in the documents we provide, you are asked to make a copy of them before opening them.

 

External Links to Resources from Other Websites

We provide  links to external resources from third-party websites. We check the functionality of these links on a regular basis. If you happen to come across a broken link, please contact us; we will try to solve it and provide you with the updated version of the Resource Sheet.

We are not responsible for the content of external resources, and we do not own or provide any rights to these resources. By using these external resources, you agree with the respective Terms and Conditions of these third parties.

 

PDF doesn’t work/open/download properly

To be able to download and view the Resource Sheets, you will need a compatible device, working internet access, and compatible PDF reader software. Your ability to use the Resource Sheets and their performance may be affected by these factors. Such system requirements are your responsibility.

In case you purchased our Resource Sheets and the downloadable link doesn’t appear in your primary email inbox, please check your promotions inbox.

General Notes

All vouchers are valid up to one year after purchase.

If you have come to us through an agent, their Terms and Conditions may apply to you; FUIA reserves the right to apply its own terms.

Bannable Offenses

The following actions are not permitted on Let’s Speak Spanish and may lead to account deactivation and prohibition from taking further classes with Let’s Speak Spanish.

  • Contacting teachers off Let’s Speak Spanish or offering payment outside of the Let’s Speak Spanish system.
  • Circumventing or manipulating our fee structure, the billing process, or fees owed to Let’s Speak Spanish.
  • Failing to deliver payment for services purchased by you.
  • Sharing the learning material with a third party. This includes copying, reproducing, uploading, posting, or distributing the materials in any form without prior written permission of Let’s Speak Spanish. 
  • Transferring your account and login credentials to another party without our prior written consent.
  • Providing or posting false, misleading, or inaccurate information.
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