Terms & Conditions
Please read the Online Terms carefully before booking Online Classes and print a copy for your records. By ordering Online Classes, you are confirming your agreement to be bound by the Online Terms.
Online Classes – Provider
Let’s Speak Spanish is an platform provided by FU International Academy. Therefore, the Online Classes are provided by FU International Academy (FORMACIÓN FU, SL.). Our academy is located in Tenerife, Av. Márquez Villanueva del Prado, C.C. La Cúpula. Local 69. Puerto de la Cruz (38400), Santa Cruz de Tenerife.
The Booking Process
Customers book classes by submitting a completed online registration form on our website under https://letsspeakspanish.com/online/book-lessons/
The contract with FU International Academy, referred to hereafter as FUIA, is only considered concluded once customers have received written confirmation of such registration from FUIA; if no such confirmation is received, the customer has no entitlement to the booked service.
The following steps complete the booking of Spanish Classes Online with us:
- Completion of the online registration form of our Spanish Classes Online under website: https://letsspeakspanish.com/online/book-lessons/
- After booking your online lessons you will receive a booking confirmation together with an invoice and a link to the placement test in order to evaluate your Spanish level. You will be asked to pay the full amount right away in order to guarantee your reservation,- we must have received your payment prior to your first class. Note that if you have booked “Last-Minute-Classes” (booking less than 4 working days in advance), the only way to pay is by PayPal/Credit Card.
- After FUIA receives full payment for the classes your teacher will contact you with details regarding the classes. You are only able to start your online classes after FUIA has received the full payment.
One-to-one language training can only be cancelled free of charge if FUIA receives notification at least 24 hours before the start of the classes. Please note: For Monday classes, notification must be received by 12:00 noon on the preceding Friday. If notification is received in time as described above, the missed training sessions can be rescheduled for either before or after the originally scheduled session.
All cancellations must be made in written form. The cancellation date will be the date on which FU International Academy receives the written cancellation.
Tuition is not refundable if a participant connects late or wishes to finish the class before time. FUIA will not refund any fees due to absence, illness, or due to technological circumstances.
We offer a 100% money back guarantee until you finished the first session with one of our teachers. If you are not satisfied with the classes or you don’t feel it is for you email us to receive a refund for the classes.
Public Holidays 2020
01.01., 06.01., 25.02., 09.04. and 10.04., 01.05., 14.07., 07.09., 12.10., 07.12., 08.12. and 25.12.
- All vouchers are valid up to one year after purchase.
- If you have come to us through an agent, their terms and conditions may apply to you; FUIA reserves the right to apply its own terms.
Spanish Resource Sheets
Our Resource Sheets are a careful collection of links to Spanish learning resources, owned either by Let’s Speak Spanish or by external websites. By buying one of these Resource Sheets, Let’s Speak Spanish gives you certain rights to use the resources for limited purposes. This section describes the agreement and let’s you know what’s allowed to do with the resources.
Internal Links to Resources from Let’s Speak Spanish
The Resource Sheets from Let’s Speak Spanish are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from these Sheets.
We check the functionality of our internal links in our Resource Sheets and our own content on a regular basis. If you happen to come across a broken link or mistakes in our content, please contact us and we will solve it immediately and provide you with the updated version of the Resource Sheet.
In order to be able to write into the documents that we provide, you are asked to make a copy of them before being able to open it.
External Links to Resources from Other Websites
We provide the links to external resources from third party websites. We check the functionality of these links on a regular basis. If you happen to come across a broken link, please contact us and we will try to solve it and provide you with the updated version of the Resource Sheet.
We are not responsible for the content of external resources and we do not own or provide any rights to these resources. By using these external resources, you agree with the respective terms and conditions of these third parties.
PDF doesn’t work/open/download properly
In order to be able to download and view the Resource Sheets, you will need a compatible device, working internet access, and compatible PDF reader software. Your ability to use the Resource Sheets and their performance may be affected by these factors. Such system requirements are your responsibility.
In case that you purchased our Resource Sheets and the downloadable link doesn’t appear in your primary email inbox, please check your promotions inbox.